The Fireplace Guys Reviews
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I had a gas fireplace installed this week and couldn't be happier with both the product and the service. It was a 2-day project and Taylor, Drew and the rest of the crew were prompt, courteous, organized and the clean-up of their work area was top-notch. The fireplace looks great and is an excellent addition to my living room.
Nick was also very helpful and great to work with when deciding on the style of my fireplace. Wonderful customer service and competitive pricing! I would definitely recommend The Fireplace Guys to anyone looking to add a gas fireplace to their home.
We were very happy we bought our two gas inserts from The Fireplace Guys. The pricing was competitive, the inserts are beautiful, and the installation went very smoothly. Installers were polite and friendly and did quality work.
You can’t go wrong using this company for your fireplace needs!
Our new gas fireplace insert is in and we are loving it! We gave up burning wood long ago so it was time to update. We’re so glad we chose The Fireplace Guys to do our project. First class treatment all the way. Everyone we came in contact with was friendly, knowledgeable and truly cared about our needs. And we’re very confident that if any service is needed in the future, we will receive the best care from them. If your considering doing a insert project we highly recommend them! Thanks all you folks at The Fireplace Guys you are great!!
Taylor came to our home in a timely manner as was requested . Taylor had our fireplace up and running in no time! Wow! Then Taylor took the time to explain to me what I could do to avoid/remedy the problem myself. Customer service with The Fireplace Guys is A number 1. Would highly recommend them to anyone! Thanks a million!
Flames seemed off on my fireplace and I sent that to the manufacture. They referred me to my local dealer. Happily, that happened to be the Fireplace Guys. The repair and warranty replacement was one of the easiest dealing I have ever had. Angie took care of all the paperwork and I was able to have the fireplace back up and running before Christmas. Even with it being a busy time, I had great service and will refer the The Fireplace Guys to everybody. Thanks a ton.
This was the second time I’ve used your service and couldn’t be more pleased. Both Service Techs and the Receptionist that answers the phones are exceptional and very professional and friendly. I really appreciate the reminder phone call. Thank you for your exceptional service.
We had an ugly old big brick fireplace updated. It looks fantastic! Nick was great to work with and Taylor and Jeremy were amazing! Very professional and a real pleasure to work with!
Jeremy recently serviced our gas fireplace and restored it to its original performance. It had been continually decreasing in effectiveness. He was prompt, courteous and did a great job! (Just wish I hadn't procrastinated for several years.)
From the no cost estimate appointment with Nick to the install with a very professional crew, Fireplace Guys deliverys great service & high quality. Highly recommend using them. We absolutely LOVE our new gas fireplace. Looks amazing. Thanks!
Was recommended to me by a friend that was happy with their work and I am glad that they did. These guys were great from start to finish. They helped me pick the stone and had a custom mantel made that matched the trim in my basement. Beautiful product, love my new Kozy Heat gas fireplace!